Frequently Asked Questions
Expert advice and support for your outdoor adventures.
Does ERIK'S offer free shipping on bikes?
We offer free shipping on many accessories and gear items over a certain value; however, most complete bicycles require a shipping fee due to their size and the specialized packing required to ensure they arrive safely.
Can I return a snowboard or bike if I don't like it?
Yes, ERIK'S offers a 30-day return policy on unused items in their original packaging. Please note that used equipment cannot be returned unless it is found to have a manufacturer defect.
Do you provide professional assembly for online orders?
Every bike shipped from ERIK'S is pre-assembled and inspected by a professional mechanic before being partially disassembled for shipping. You will only need to perform basic final assembly upon arrival.
How do I know what size bike or ski I need?
We provide detailed sizing charts on every product page. If you are between sizes, we recommend contacting our expert staff via chat or phone for a personalized fit consultation.
What is the 'Low Price Guarantee'?
If you find a lower price on an identical, in-stock item at a local competitor or authorized online retailer within 10 days of your purchase, we will match that price.
Do you offer financing for large purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment options, allowing you to get your gear now and pay over time.